Legal Declaration

Delivery Policy

We operate a standard delivery service through the Royal Mail and will process orders within 2 working days. You should expect to receive UK orders for books and paid for learning materials within 7 working days. Orders for other destinations will take longer.

The despatch time for some products will vary. For example certain items incorporate bespoke artwork designed specifically for you. In this instance you will receive an email within 48 hours of placing the order telling you when to expect delivery.

We ship goods internationally; charges for international shipping will be shown at checkout. On rare occasions some items may be delivered outside of the published time frame.

Returns and Refund Policy


Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resaleable condition. Returns should be made within 14 days and in original, undamaged packaging.

If we find that the product has not been returned to us in fully resaleable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights.

Returns can be made by sending the goods and a copy of the delivery note or invoice via registered post to Peppersack Limited, Atlantic Business Centre, Atlantic Street, Altrincham, Cheshire, WA14 5NQ.


Refunds will be only be made after any returned goods have been received and can only be made to the original card of purchase. Refunds to a card other than the original can only be processed if the original account no longer exists.

Refunds will be made on goods that are damaged or not as described. Please return the goods to us. Returns can be made by sending the goods and a copy of the delivery note or invoice via registered post to Peppersack Limited, Atlantic Business Centre, Atlantic Street, Altrincham, Cheshire, WA14 5NQ.

We are unable to offer a refund on personalised goods, unless the goods are damaged or not as described.

Delivery charges

We will refund your original delivery charge when a product is faulty or damaged.

Cancellation of personalised goods

We will not accept cancellations of personalised goods.

*None of the above conditions affect your statutory rights when goods are faulty, or not as described.

Website Terms of Use


The Victor and Percy website accessible at is subject to the following Terms and Conditions and by accessing this Website, you shall be deemed to have accepted the Terms and Conditions in full.

If you do not accept the Terms and Conditions in full, you must leave this Website immediately.

Terms of Use

The website and content is owned and operated by Peppersack Limited. You are authorised to view this website for your own personal use.

Intellectual Property

Unless expressly stated otherwise on the Website, Peppersack Limited (PL) is the proprietor of all images, trademarks, product, brand and company names, titles, copyrights or logos referred to in this Website or has been granted the right under licence from the trademark and copyright owners to use them. No permission or license is given by PL to you or any other person in respect of the use of any of their intellectual property rights except as expressly sated in these Terms of Use.

Country & Town Limited owns all of the intellectual property rights existing in the brand Country & Town.

PL shall take any action that it deems necessary to protect its and its associates’ intellectual property rights and this Website. If you breach any of the terms in this legal notice, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website. In addition PL shall be entitled to pursue a claim for damages or any other appropriate remedy.

The 'Country & Town logo incorporating the screw device' is a registered trademark property of Country & Town Limited. 'Percy Pipe', 'Victor Voltage', 'The Adventures of Victor and Percy', 'René Renewable', Peter the Plumber' and 'Eric the Electrician' are registered trademarks property of Chris Tomlinson. The original artwork of the characters 'Victor Voltage', 'Percy Pipe', 'René Renewable', 'Eric the Electrician' and 'Peter the plumber' are copyright protected with the copyright being owned by Chris Tomlinson. A trademark application for 'Peppersack' is pending.

Use of Website Materials

PL, except where indicated, owns all copyright, design, text, images, graphics, database rights and other intellectual property rights that may exist in the content appearing in this Website or any part of it ("Materials"). You may view and/or download the Materials only for the purpose of non-commercial use provided that all copyright and proprietary notices contained in the original Materials or copy thereof shall be retained.

Any use including, but not limited to, reproduction, republication, modification and distribution of the Materials for public or commercial use without PL's prior written consent is strictly prohibited.

Any emails or telephone calls made as a result of your access to this Website may be recorded for training and fraud prevention purposes. By using these forms of communication you agree to such activities taking place.


Any software that you download from this Website is subject to that software's own license terms.

Links to and from other websites

This Website may contain links to other websites including those owned and operated by third parties. These links are provided solely for your convenience. If you use these links, you leave this Website. PL has not reviewed all of these third party websites and does not control and is not responsible for these websites or their content or availability. The Company therefore does not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.

Products and Services

The purpose of the Website is to promote the goods / services of PL. Any information on this website is not to be regarded as a legally binding offer by PL to provide services.

When you make a request to purchase any products or services, this will be regarded as an offer to be accepted or rejected by PL. It will be at the sole discretion of PL or its contractors as to whether to accept your offer and it shall be subject to our / their terms and conditions.

Visitor Conduct

You are prohibited from posting on this Website any material that is threatening, defamatory, obscene, indecent, offensive, pornographic, abusive, libellous, and discriminatory or other material which may cause offence or annoyance.

It is essential that any information you provide to PL during the course of using this Website is accurate and true to the best of your knowledge and belief. You agree to indemnify PL for any loss it suffers due to any misrepresentation, misdescription or non-disclosure of any material fact by you.

Service Access

PL does not guarantee that this Website will be available 24 hours a day and PL shall not be liable if for any reason this Website is unavailable at any time or for any period. PL may suspend access to the Website temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond the Company's control.


PL, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of PL's companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.

Nothing in this legal notice shall exclude or limit the Company's liability for:

  • death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); or
  • fraud; or
  • misrepresentation as to a fundamental matter; or
  • any liability which cannot be excluded or limited under applicable law. If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.


While PL endeavours to ensure that the information on this Website is correct, PL does not warrant the accuracy and completeness of the material on this Website. No information on this Website constitutes legal or professional advice and should not be relied upon in any way.

The enforceability or otherwise of any provisions of these Terms and Conditions shall not affect the enforceability of the rest of these Terms and Conditions.

Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with this legal notice shall be subject to the exclusive jurisdiction of the English courts.

Access to this Website is subject to PL's Privacy and Data Protection Policy. Updated: September 2011

Meet the Characters

Victor Voltage Percy Pipe
Rene Renewable
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